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April

Updates 4/29/2025

  • ST-4251 : Care search will now better match names with middle initials.

  • ST-4250 : Fixed an issue with user session timeout where the user would occasionally be logged out with an error message of "invalid state", which required the user to log back into Mosaic One.

  • ST-4236 : Promote will now display the total number of subscribers in the "Subscribers in Plan" chart.

  • ST-4225 : Fixed an issue where the Uptime in Care would not display correctly for DM devices.

Updates 4/23/2025

  • ST-4210 : In Care, added an active issue for low light levels for subscribers who do not exist in Operate.

  • ST-4189 : Fixed an issue where some Intellifi subscribers would show an error due to unexpected router data.

  • ST-4044 : Renamed "Rogue ONU" insight to "Possible Disturbed PON" and updated suggested action for better clarity.

  • ST-3947 : Fixed an issue where the uptime label would show for subscribers without an uptime.

  • ST-3161 : Fixed an issue that would cause errors in Care when a subscriber existed in both Plume and Intellifi.

  • ST-2747 : Fixed an issue with Operate Card Details where the OSP uptime was displayed incorrectly.

Updates 4/21/2025

  • ST-4185 : Fixed an issue with processing SDX data from MCP.

Updates 4/16/2025

  • ST-2018 : Care Actions are now supported for DM subscribers.

  • ST-4161 : Care Subscriber Experience chips will now disappear if they have no data and a message will be displayed showing which chips have been hidden.

  • ST-4120 : Fixed issue with an error in the tree view for some entries.

  • ST-4077 : Fixed an issue with some Operate insights not generating in all cases.

  • ST-3839 : Fixed a rare issue which could cause subscriber data to not be populated in some parts of Mosaic One.

  • ST-2408 : Fixed an issue with some SDX PON TX power level values which were showing the incorrect link.

  • ST-3869 : Fixed an issue with deep links on the Care Dashboard for DSL subscribers, links will now navigate to the appropriate Operate Card Dashboard.

Updates 4/9/2025

  • ST-3211 : Added SDX support for the SFP Rx Power insights in Operate.

  • ST-3156 : Added the ALMSync tile to the Applications page.

  • ST-4102 : Adjusted BIP error thresholds in Care.

  • ST-4101 : Fixed an issue where the incorrect color status was shown on the light levels chip in Care Subscriber Experience.

  • ST-4093 : Fixed an issue with the SCM Card Restarted insight not being created.

  • ST-4026 : Resolved an issue where some subscriber information may not be updating in Mosaic One.

  • ST-3877 : Fixed an issue with user session timeout where the user would occasionally be logged out with an error message of invalid state which required the user to log back into Mosaic One.

Updates 4/2/2025

  • ST-3975 : Added BIP errors and combined OLT/ONU light levels to Care Subscriber Experience view, Specific values may still be viewed in the Circuit tab.

  • ST-4048 : Fixed an issue where some subscribers that exist in both DM and Intellifi would show an incorrect gateway status if the device had not informed in some time.

  • ST-3993 : Fixed issue with PON HW Failure insights sometimes not clearing.

  • ST-3992 : Fixed issue where link from Care to Operate would open two tabs

  • ST-3943 : Fixed an issue in Care where the overall router status would sometimes not match the gateway status.

  • ST-3925 : Fixed an issue where stale information may cause power levels and other ONU statistics to be displayed when an ONU is operationally down and these values are not known.