Subscribing to Outage Notifications

Introduction

Mosaic One provides real-time notifications about network outages across multiple software systems within the residential broadband network.

This guide explains how to connect to and use the Outage Notification feature.

Connect to Outage Notification Service

To receive messages from the Outage Notification Service, you must create an API endpoint to which notifications will be sent.

Contact Adtran Support and provide the URL and authentication details (for example API-Key, Basic Auth).

Example Notification Payload

Once the API endpoint is connected, you will automatically start receiving notifications.

The payload sent will contain details about the outage event and will follow the structure outlined below:

{
  "issue": "pon-outage",
  "timestamp": "2025-10-06T12:28:08.958256Z",
  "tenant": "adtran",
  "outage_status": "detected",
  "affected_subscribers": [
    {
      "account_id": "123",
      "onu_serial_number": "serial-number",
      "city": "Huntsville",
      "pon_port": "1/0/1@1/1/1"
    }
  ]
}

Fields description

• issue - issue type, for example pon-outage, power-outage
• timestamp - timestamp of when the request is sent
• tenant - tenant name
• outage_status - outage status, can be detected, cleared or undefined
• affected_subscribers - list of affected subscribers

Each affected subscriber has the following fields:

• account_id - ID of affected account
• onu_serial_number - ONU serial number
• city - City of where the Subscriber is located
• pon_port - PON port