• ST-6994 : Optimized the loading time of the Clarity Subscriber Health Report overview

Updates 5/21/2026​

• ST-4959 : Added support in M1 Operate for Calix OLT line cards, enhancing existing tree view and card dashboard functionality. Calix line cards can now be discovered within the network hierarchy and accessed directly at the card level. The card dashboard includes Calix-specific details and insights, incorporating data from associated ports and ONUs while maintaining seamless navigation throughout the network structure, providing deeper visibility and more precise operational monitoring for Calix deployments.

• ST-4493 : Added support in M1 Operate for Calix OLT devices (E7 and E9 series), extending existing tree view and node dashboard capabilities. This enhancement enables both standalone and multi-shelf deployments to be represented and monitored across access and aggregation networks. The node dashboard now includes Calix-specific data such as installed line cards, aggregated insight metrics, and node-wide operational events across all hierarchy levels, improving monitoring coverage and simplifying analysis for Calix-based environments.

Updates 5/18/2026​

• ST-5759 : We are excited to announce that you can now request a trial of Mosaic One Clarity! This will allow you to see the new AI-powered Clarity features such as the Subscriber Health Report and Care AI Service Summary with your live customer data. Please contact your Adtran representative to learn more.

• ST-6954 : Fixed issue with Care deep links not working correctly for non-broadband services.

Updates 5/7/2026​

• ST-6722 : Improved readability of Clarity AI Summary in Care Subscriber Details.

• ST-4398 : Improved Care search to better handle minor spelling mistakes in search queries.

• ST-6819 : Fixed an issue in Care where Circuit tab would show "Unknown_Future_Value" for certain services.

Updates 5/6/2026​

• ST-6919 : Add Operate Insight for time is not synchronized to a network time source.

• ST-6818 : Added ability to configure user access to the Intellifi Field Link application and associated roles in User Accounts Management.

• ST-5316 : We are excited to introduce the Clarity AI Service Summary in Mosaic One Care Subscriber Details. The AI Summary will revolutionize the Care workflow by identifying service issues using Care's real-time data, then using the power of Clarity to intelligently identify root causes and create an LLM backed narrative experience to assist in remedying subscriber issues. By default, all tenants will see a Preview version of Clarity features containing example data. If you would like to explore the full Clarity capabilities in more detail, please contact your Adtran sales representative.

• ST-6767 : Fixed issue with ports 3 and 4 were not properly scanned on a 1187041F1 SM.

• ST-4860 : We are excited to introduce the Clarity Subscriber Health Report, now available in the Reports section of Mosaic One Care. This is the first deliverable under the new Clarity enhancement to Mosaic One. The Subscriber Health Report identifies subscribers experiencing service issues and highlights both the suspected root cause and the predicted impact on subscriber experience. Powered by AI and expert curated insights, it analyzes integrated telemetry from access and in home WiFi networks to proactively surface early signs of service deterioration. By default, all tenants will see a Preview version of Clarity features containing example data. If you would like to explore the full Clarity capabilities in more detail, please contact your Adtran sales representative.

• ST-6610 : Fixed issue with "Add Node" where erroneous duplicate node response would be reported.

Updates 3/25/2026​

• ST-4029 : Mosaic One now supports configurable user inactivity timeout duration per-tenant. The default timeout configuration is 2 hours and can be extended up to 12 hours. To adjust this setting for your tenant, contact Adtran support.

• ST-6547 : Fixed an issue in Care causing the Connected Devices deep link to not redirect correctly for Intellifi subscribers.

Updates 3/18/2026​

• ST-6441 : Added support for new ONU High OLT RX Optical Power Anomaly insight.

• ST-6410 : Improved result filtering when searching by Mac address in Care

• ST-6385 : Resolved an issue where some Operate data for SDX may not be processed.

• ST-3644 : Added the Billing Plan and Provisioned Rates to the Care subscriber details area.

Updates 2/4/2026​

• ST-6088 : Fixed an issue in Care where Port State may show as down incorrectly in topology view.

• ST-6031 : Fixed issue in Care where light level data would display incorrectly.

• ST-6030 : Fixed issue causing active issues for one subscriber to linger after another subscriber was loaded.

• ST-6002 : Fixed issue in Pinned Subscribers page where the remove button remained enabled after subscribers were removed.
• ST-6014 : Fixed issue in Pinned Subscribers page where the select toggle remained activated after subscribers were removed.

• ST-5859 : Fixed an issue with receipt of outage notification data from Mosaic Subscriber Insight where multiple data fields were mandatory. All fields except account_number and serial number are now optional.

Updates 12/10/2025​

• ST-5668 : Resolved an issue where SDX ONU data was not properly updated after an ONU was replaced.

Updates 12/4/2026​

• ST-5776 : Fixed an issue for the Care Dashboard in which the MSI and ticket management links were not correct for some subscribers.

Updates 12/3/2025​

• ST-5749 : Added support for additional PON insight for 3rd party OLTs.

• ST-5724 : Resolved failure to receive 3rd party OLT data in Operate.

Updates 11/19/2025​

• ST-5719 : Added support for PON Bandwidth insights for 3rd party OLT deployments

Updates 11/17/2025​

• ST-5710 : Fixed an issue in Care where search autocomplete would not correctly redirect to the Care dashboard for some users.

• ST-5431 : Fixed issue causing the Care Speed Test graph to not appear in some situations when speed test data was available

Updates 11/5/2025​

• ST-5617 : Fixed an issue where DM Devices were not correctly populating hyperlinks in the Care home table.

• ST-5578 : Fixed an issue where Care Search was not showing subscriber account numbers.

• ST-5498 : Fixed an issue where stale billing system services were not being cleaned up as expected.

• ST-5299 : Third party equipment insights from Operate now appear on the Care dashboard.

• ST-5289 : Fixed an issue with the Node connection failure insights not creating properly for telnet connections.

• ST-4670 : Improved 'Link down on a bonded DSL service' insight to display all relevant EFM or ATM groups in the insight details.

Updates 10/22/2025​

• MM-6600 : New Care Search has been removed from Beta, and is now the default search experience. This includes faster response times, match highlights, and search previews.

Updates 10/15/2025​

• ST-5223 : Fixed an issue where stale Plume services were not being cleaned up in Care.

Updates 10/13/2025​

• ST-3759 : Added the My Adtran tile to launch the Adtran customer support portal.

Updates 10/3/2025​

• ST-5124 : Updated look and feel of buttons across Mosaic One.

Updates 10/1/2025​

• ST-5216 : Added SDX support for the ONU high downstream BIP Operate Insight. This requires RSP release package 24.2.1 or later.

• ST-5338 : Speed test results in Care will now error out rather than infinitely load if there is an error.

• ST-5336 : Added several factors that will impact the overall subscriber experience score in Care. See the user guide for more details.

• ST-5207 : The Router icon in Care will now be red only if the router is offline. Other factors, such as low uptime, will color the Router icon yellow.

• ST-5303 : Fixed ONU Serial Number not present in Non Adtran ONU insight details

• ST-5266 : Fixed an issue with the Operate tree view not displaying properly for some customers.

Updates 9/19/2025​

• ISSUE-19294 : Fixed an issue in Care where Intellifi MeshView links were not working properly.

Updates 9/17/2025​

• ST-1415 : Added links from Operate SDX devices to Mosaic Cloud Platform.

• ST-3358 : Added support for ONU level insights for 3rd party OLT deployments. Insights include:

  • Fiber bend
  • OLT high RX power
  • OLT high TX power
  • OLT low RX power
  • OLT low TX power
  • ONU high RX power
  • ONU high TX power
  • ONU low RX power
  • ONU low TX power
  • ONU high downstream BIP
  • ONU high upstream BIP
  • ONU unexpected signal loss
  • Possible disturbed PON

Updates 9/15/2025​

• ST-5189 : Improved Care Topology View experience for DSL customers.

• ST-5165 : Fixed an issue where some links from Care to Operate were not updating correctly for European customers.

• ST-5113 : Fixed an issue where changing subscribers in Care using the search drop-down would not properly update information.

• ST-5030 : Fixed an issue in Care where some Plume data would not populate correctly.

Updates 9/3/2025​

• ST-5096 : Fixed an issue where disabled links in insights details modal appear as active.

• ISSUE-18509 : Fixed an issue where the Care Subscriber Details page would present an error and not display data for DSL and ActiveE subscribers.

• ST-470 : Added a network topology view in Care that represents the Circuit, Router, and Home pieces of the network and the links between them. This includes the UNI port status.

• ST-4472 : Added bidirectional filtering to the insight summary dashboard tables and charts in Operate.

• ST-5068 : Fixed an issue with loading data in Operate for customers in the UK.

• ST-5056 : Fixed an issue in Care where speed tests would fail for Plume services in the Kappa cloud.

• ST-4818 : Fixed an issue where the insights displayed on the ONU dashboard may overlap other elements in the display.

• ST-4739 : Fixed possible inaccurate insight counts on the Insight Summary Dashboard for cleared insights.

Updates 8/13/2025​

• ST-5013 : Fix broken navigation from Mosaic Subscriber Insights to M1 Operate Port dashboard.

• ST-4692 : Fixed an issue in Care where some subscribers would display an error on their graphs.

Updates 8/7/2025​

• ST-4958 : Fixed an issue where some subscribers in Care would incorrectly display multiple services when there was only one.

• ST-4980 : Fixed an issue on the Operate Node page inventory table where links to the Card dashboard page did not work correctly.

• ST-4481 : Added the ability to reset a user's password through Accounts Manager.

• ST-4755 : Added user status field to the Users table in Accounts Manager.

Updates 7/23/2025​

• MM-3773 : Added speed tests that can be natively run within Care for Intellifi and Plume subscribers.

• ST-4823 : Fixed an issue on the Subscriber Dashboard Home tab which prevented populating home devices.

Updates 7/17/2025​

• ST-3583 : Added the ability to pin subscribers in Care. Added tables with pinned subscribers and recently viewed subscribers in Care.

• ST-4599 : Added a "Loading" and "No results found" state to the Care Search Beta feature.

Updates 7/15/2025​

• MM-11415 : Add light level deviation to Insights details for low or high light level insights.

• ST-4375 : Fixed an issue in which BIP errors on a subscriber circuit would not be accurately reflected in the Experience Score on the Care Subscriber Dashboard.

Updates 7/10/2025​

• ST-4622 : Added total insights count to the Insights By Node table in the Insights Summary Dashboard.

• ST-4639 : Updated menu text for the Subscriber Name on the PON subscriber table

• ST-4213 : ONT Battery Error insights on Active Ethernet cards are now displayed at the Card, Port and ONU level.

Updates 7/1/2025​

• ST-4013 : Added new application tile leading a tenant user to an ISP specific Plume SSO / launcher portal.

• ST-4692 : Fixed an issue where the Care Subscriber Experience would not be properly influenced by Operate Insights.

• ST-502 : Added new Access Network Dashboard tab to M1 Operate. This tab provides a unified view of average PON and uplink utilization across all deployed interfaces and nodes. It includes upstream/downstream bandwidth usage by criticality level, with 24-hour averages and historical trends over 7 and 30 days.

• ST-4365 : Added 'ONU Model Name' column to the ONU and Subscriber Information table in Operate.

• ST-4642 : Fixed an issue causing the Circuit Info pane and Insights table on Care Dashboard to be empty for some subscribers.

Updates 6/18/2025​

• ST-4534 : Added a new column to the Home table in Care for showing which mesh node a device is connected to if applicable.

• ST-2022 : Added list of subscribers on the PON dashboard in Operate when MSI is present. If there is no associated MSI instance, the table will show a list of ONUs.

• ST-4183 : Fixed an issue that caused some VCL no connection insights to not be detected.

Updates 6/11/2025​

• ST-4462 : Fixed an issue where the location label for some PON level insights was incorrect.

• ST-4420 : Resolved an unexpected error within Care for some DSL subscribers.

• ST-4134 : Added new Operate insight for unsupported 3xx ONUs connected to an SDX OLT.

• ST-4598 : Added enhanced search capabilities to Care as an early look beta feature. New search is available by selecting the "Try the New Care Search Beta" checkbox on the Care search page. Enhanced search provides real time search results with additional information on the subscriber.

Updates 6/5/2025​

• ST-3718 : Added new Insight Summary Dashboard tab to Operate. This tab displays summarized graphic and tabular views of the top insights in the network organized by nodes with most insights and most frequent insight types.

• ST-1576 : Added a new active issue to Care "Controller lost connection to Intellifi Cloud" that will appear when the residential gateway has previously been connected to Intellifi, but has since lost connection.

• ST-4424 : Fixed an issue in Care where light levels were not reported correctly when they were not available.

• ST-3874 : Improved M1 Operate navigation to handle incorrect URLs with default fallback to Network View.

• ST-4460 : Added new insight summary charts above the Insights table on the Network Dashboard. These charts provide an overview of the top insights by node and top insights by type for the entire network.

• ST-4419 : Updated the link text for the Operate ONU dashboard Adtran Links.

• ST-3647 : Updated the ONU Down/Discovering active issue in Care.

• ST-3689 : Added ability to duplicate users in Accounts Management. The Duplicate button is now available on the User Details page. This enables the ability to create a new user and copy parameters from the current user. The following fields are excluded from the duplication: ID, Email, Name

Updates 5/21/2025​

• ST-4212 : Added the Port State to the Circuit tab in Care. This is the configuration status of the ethernet port of the ONU.

Updates 5/14/2025​

• ST-4318 : Fixed an issue where OLT low and high RX power insights were displayed on the ONU dashboard instead of the PON level. Information in the insights is otherwise accurate. New insights will now show at the ONU level. The previous PON level insights will remain in the cleared state for 30 days from the point of the last scan after the 25.22 release.

• ST-4137 : Fixed an issue with the Port Dashboard in Operate not displaying properly for an ADSL interface.

Updates 5/7/2025​

• ST-3360 : Added a link to the MSI ONU Status page from the Operate ONU Dashboard.

• ST-3353 : Added a link to the MSI Subscriber Details page from the Operate ONU Dashboard.

• ST-4268 : Updated High BIP insights to only generate when the Rx power light level is not in range.

• ST-4216 : Fixed an issue where in rare cases the insight details link for EVC and EVC-map related insights did not function.

• ST-4251 : Care search will now better match names with middle initials.

• ST-4250 : Fixed an issue with user session timeout where the user would occasionally be logged out with an error message of "invalid state", which required the user to log back into Mosaic One.

• ST-4236 : Promote will now display the total number of subscribers in the "Subscribers in Plan" chart.

• ST-4225 : Fixed an issue where the Uptime in Care would not display correctly for DM devices.

Updates 4/23/2025​

• ST-4210 : In Care, added an active issue for low light levels for subscribers who do not exist in Operate.

• ST-4189 : Fixed an issue where some Intellifi subscribers would show an error due to unexpected router data.

• ST-4044 : Renamed "Rogue ONU" insight to "Possible Disturbed PON" and updated suggested action for better clarity.

• ST-3947 : Fixed an issue where the uptime label would show for subscribers without an uptime.

• ST-3161 : Fixed an issue that would cause errors in Care when a subscriber existed in both Plume and Intellifi.

• ST-2747 : Fixed an issue with Operate Card Details where the OSP uptime was displayed incorrectly.

Updates 4/21/2025​

• ST-4185 : Fixed an issue with processing SDX data from MCP.

Updates 4/16/2025​

• ST-2018 : Care Actions are now supported for DM subscribers.

• ST-4161 : Care Subscriber Experience chips will now disappear if they have no data and a message will be displayed showing which chips have been hidden.

• ST-4120 : Fixed issue with an error in the tree view for some entries.

• ST-4077 : Fixed an issue with some Operate insights not generating in all cases.

• ST-3839 : Fixed a rare issue which could cause subscriber data to not be populated in some parts of Mosaic One.

• ST-2408 : Fixed an issue with some SDX PON TX power level values which were showing the incorrect link.

• ST-3869 : Fixed an issue with deep links on the Care Dashboard for DSL subscribers, links will now navigate to the appropriate Operate Card Dashboard.

Updates 4/9/2025​

• ST-3211 : Added SDX support for the SFP Rx Power insights in Operate.

• ST-3156 : Added the ALMSync tile to the Applications page.

• ST-4102 : Adjusted BIP error thresholds in Care.

• ST-4101 : Fixed an issue where the incorrect color status was shown on the light levels chip in Care Subscriber Experience.

• ST-4093 : Fixed an issue with the SCM Card Restarted insight not being created.

• ST-4026 : Resolved an issue where some subscriber information may not be updating in Mosaic One.

• ST-3877 : Fixed an issue with user session timeout where the user would occasionally be logged out with an error message of invalid state which required the user to log back into Mosaic One.

Updates 4/2/2025​

• ST-3975 : Added BIP errors and combined OLT/ONU light levels to Care Subscriber Experience view, Specific values may still be viewed in the Circuit tab.

• ST-4048 : Fixed an issue where some subscribers that exist in both DM and Intellifi would show an incorrect gateway status if the device had not informed in some time.

• ST-3993 : Fixed issue with PON HW Failure insights sometimes not clearing.

• ST-3992 : Fixed issue where link from Care to Operate would open two tabs

• ST-3943 : Fixed an issue in Care where the overall router status would sometimes not match the gateway status.

• ST-3925 : Fixed an issue where stale information may cause power levels and other ONU statistics to be displayed when an ONU is operationally down and these values are not known.

• No updates in this release

Updates 3/26/2025​

• ST-4017 : Added the Accounts Management option to the left sidebar. This provides the ability to create and manage user accounts along with the ability to configure their access privileges. The tenant administrator role is required to access Accounts Management. Contact Adtran for assistance in configuring access.

• ST-3639 : Primary SSID is displayed on the Router card in Care.

• ST-2345 : In Care, the Gateway Status for DM devices is updated based on the last active value.

• ST-3942 : Resolved issue with Auto Upgrade Failure insight sometimes not clearing.

Updates 3/19/2025​

• ST-3867 : Fixed an issue with inconsistent icons in the Mesh Nodes table in Care.

• ST-3860 : Added Operate support for the SDX 6324 OLT. A STaT App config update is required. For deployments with remote STaT App config updates enabled, this will be supported automatically. For others, contact Adtran for assistance with manually updating this config.

• ST-3725 : Improved logic for the Unexpected Signal Loss insight as well as adding an additional severity level when a greater loss is detected.

Updates 3/12/2025​

• No updates in this release

Updates 3/6/2025​

• No updates in this release

Updates 3/5/2025​

• No updates in this release

• ST-3644 : In Care, added the Billing Plan and Provisioned Rates to the subscriber details area.

Updates 2/19/2025​

• No updates in this release

Updates 2/12/2025​

• ST-3608 : Updated Care Circuit tab to remove redundant Interface field.

• ST-3598 : Improved the UX of the Home tab in Care by making the colors/icons more accessible and removing unnecessary columns.

• ST-3503 : Updated Care Subscriber Experience Speed Test Card to include provisioned rates and the last run time.

Updates 2/5/2025​

• ST-3119 : Updated Care to display bonded DSL port information if available for the subscriber.

• ST-3344 : Fixed an issue where the Care Subscriber Dashboard Home card will color yellow instead of red if only a small number of home devices have low signal.

Updates 1/22/2025​

• ST-2409 : Fixed an issue with missing transceiver data for SDX in Operate.

Updates 1/15/2025​

• ST-2888 : Added Plume Uprise and Workpass tiles to Applications page.

• ST-2797 : Added new insight to inform users when SDX data is not received in Operate.

• ST-3124 : Fixed an issue where Insights could not be Acknowledged from Care.

Updates 1/9/2025​

• ST-273 : Added ability for users to add Total Access nodes to M1 Operate inventory scanning list. To access this view, from the top navigation bar select the user profile drop-down menu and then select the "Add Total Access node" option.

• ST-3416 : Fixed issue where some insights could incorrectly clear

• ST-3345 : Fixed an issue with selecting the Operate View Network view when using multiple tenants.

• ST-3191 : Fixed an issue with the Incorrect Node Clock insight not being generated.

• ST-3150 : Improved response times for Operate.

• ST-2520 : Fixed issue with missing device time on Card Removed insight.

• MM-11583 : Added MCP deep links to Care for SDX subscribers.

Updates 12/4/2024​

• ST-3079 : Added Device Type to the circuit tab in Care. In many cases, this is the ONU model.

• MM-5822 : Added SDX support for bandwidth utilization insights in Operate.

• ST-3209 : Fixed an issue where some Intellifi subscribers were not properly showing data in Care.

• ST-3130 : Improved overall response times for Operate.

• ST-3129 : Improved overall response times for Care.

• ST-3109 : Fixed an issue in Care where some SDX subscribers did not have a proper link to Operate in the Circuit tab.

• ST-3094 : Updated Card Removed insights to lower severity if the alarm was cleared within the same 24 hour period.

• ST-2597 : Added an insight to alert when the software version of an Access Module is not in sync with the configured System Release version.

• ST-3128 : Improved Operate tree view loading time.

• ST-3118 : Fixed an issue with a small number of subscribers in which the Plume device information would incorrectly appear as a separate service in the Care Subscriber Dashboard.

• ST-3110 : Fixed an issue impacting the performance of loading the Top Insights table in Operate Network View.

• ST-3093 : Fixed an issue where the severity of Card Removed insights was incorrect. The severity has been updated to Minor.

Updates 11/6/2024​

• MM-5822 : Added support for additional SDX insights. SFP unknown, Multiple ONU LOS in last 24hrs and Possible past power outage.

• MM-10786 : Care now supports full integration for SDX deployments. This includes both displaying insights coming from SDX equipment as well as linking to the corresponding Operate dashboard.

• ST-3076 : Care will now directly take the user to the dashboard view if there is only one search result returned from a search.

• ST-2994 : Fixed a graphical error in Care where the Service Addresses box would clip on smaller screens.

• ST-2932 : Updated the wording of some Active Issues in Care to be more clear.

• ST-2913 : Fixed an issue in the Care graphs where the wrong units were being used on the RG plot lines.

• ST-2800 : Fixed an issue with incorrect part number displaying for SDX ONUs.

• ST-2879 : Fixed an issue in rare cases that causes a failure to learn the system prompt while scanning Total Access equipment.

• ST-2513 : Improved Fault messages in Node Connection Failure insight details.

Updates 10/16/2024​

• ST-2272 : The Mosaic One GUI has been updated to use the latest Material Design components. This update does not change user workflows and functionality of the product. Users may notice slight changes to the GUI styling such as color palette and icons.

• ST-2940 : Added support for ONU Discovering and ONU Inactive insights for SDX.

• ST-2793 : Updated the Operate dashboard uplink utilization charts with consistent thresholds of criticality for different types of OLT devices.

• ST-2889 : Fixed an issue in Care where some subscribers would have their uptime status not populate correctly in Subscriber Experience.

• ST-2829 : Fixed an issue where the Speed Test results would sometimes not be displayed correctly in Care for Intellifi subscribers.

Updates 10/9/2024​

• ST-1386 : Added deep link navigation from Operate insights details to the dashboard of a network element that produced the insight. This functionality has been extended to support insights from Adtran SDX 6000 series of OLT devices.

• ST-2858 : Fixed an issue where the Serial Number for some Active E ONUs would not properly display on the ONU dashboard.

• ST-2804 : Fixed an issue in Care where the latest speed test results would sometimes incorrectly show green when they should have been red or amber.

Updates 10/2/2024​

• ST-2783 : The Care Subscriber Dashboard Circuit tab will now correctly notify the user of a poor light level via a red "!".

• ST-2629 : Fixed an issue with the Last Updated field in Operate ONU dashboard, the field has been adjusted to local browser time zone to prevent showing negative elapsed time values.

• ST-2384 : Updated titles of several charts in Care Subscriber Dashboard. The Bytes chart has been renamed to "Utilization". The Percent chart has been renamed to "Throughput".